Effective Date: January 1, 2025

At Echo Leak Detection (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services.

 

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and physical address collected through contact forms, service inquiry submissions, and appointment scheduling requests.

Automatically Collected Data: IP address, browser type, device identifiers, operating system information, and website usage data collected via cookies and analytics tools.

Location Data: General geographic area based on IP address or mobile device access (if location services are enabled).

 

2. Methods of Data Collection

We collect information through:

• Contact forms and service inquiry submissions on our website
• Cookies and similar tracking technologies
• Analytics tools including Google Analytics and Facebook Pixel
• Direct communication via phone, email, or text message
• Appointment scheduling systems and customer relationship management (CRM) platforms

3. How We Use Your Information and No Warranties

We use your personal data to:

• Respond to service inquiries and provide swimming pool leak detection estimates
• Schedule appointments and contact you regarding your service request
• Send appointment reminders and follow-up communications
• Improve website functionality, user experience, and service delivery
• Perform analytics to understand visitor behavior and improve our marketing performance
• Send occasional promotional offers and service updates (you may opt out at any time)
• Maintain records for business operations and legal compliance

By accessing this website, submitting a contact form, scheduling an appointment, or using any of our services, you agree to these Terms and Conditions. Your continued use of the website constitutes ongoing agreement to any updates or modifications to these Terms.

We do not guarantee or warrant that:

• Leak detection services will identify every issue or leak in your pool or spa
• Services will meet your specific expectations or be error-free
• The website will always be available, secure, or free from technical errors
• Information provided on the website is complete, accurate, or current
• Any particular result will be achieved through our services

Use of our website, information, and services is entirely at your own risk.

 

4. Use of Cookies and Tracking Technologies

We use cookies, Google Analytics, Facebook Pixel, and other third-party tracking tools to:

• Analyze visitor behavior and traffic patterns on our website
• Improve our advertising targeting and retargeting campaigns
• Remember your preferences and enhance your user experience
• Measure the effectiveness of our marketing efforts
• You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

5. Data Sharing and Third Parties

We may share your information with:

• Service Providers: CRM systems, appointment scheduling tools, email marketing platforms, and other vendors who perform work on our behalf
• Advertising Platforms: Google Ads, Facebook, and other platforms for retargeting and marketing purposes
• Analytics Providers: Google Analytics and similar services to analyze website performance
• Legal Obligations: Law enforcement, government agencies, or other parties when required by law or to protect our legal rights
• We do not sell your personal data to third parties.

Third-party service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

 

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information, including SSL encryption and restricted access to data. However, no method of transmission over the internet or electronic storage is 100% secure.

By using our website, you acknowledge that we cannot guarantee absolute security and are not liable for unauthorized access, data breaches, data loss, or any damages resulting from security incidents.

 

7. Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Data Portability: Request transfer of your data to another service provider
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Information: Request information about how your data is used and shared

To exercise any of these rights, contact us at op.echo.az@gmail.com or call (480) 781-6101.

 

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. The “Effective Date” at the top of this page indicates when the policy was last revised.

Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

 

9. Acceptance of This Policy
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

 

10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Echo Leak Detection
Email: op.echo.az@gmail.com
Phone: (480) 781-6101