Privacy Policy

Privacy Policy
Effective Date: 10/30/2025

Welcome to Echo Leak Detection (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit echoleakdetection.com (the “Website”) or otherwise engage with our services.

1. Information We Collect
We may collect the following types of information:

• Personal Information you provide. For example: your name, email address, phone number, mailing address, service address, billing address (if relevant), when you fill out our contact form, schedule a service, request a quote, or otherwise communicate with us.
   
• Service-related information. Such as service addresses, pool/spa features, commercial vs residential indication, referral source information, payment information (when you pay for services), and technician/time data.
   
• Automatically collected information. When you visit our Website, we may automatically collect information such as IP address, browser type, operating system, pages visited, referral pages, time/date of visit, and cookie or tracking technologies.
   
• Cookies and tracking technologies. We use cookies and similar technologies to analyse website traffic, improve your browsing experience, and optimise our Website. For example, our Website states: “This site is protected by reCAPTCHA … We use cookies to analyze website traffic and optimize your website experience.” Echo Leak Detection Services+1
   

2. How We Use Your Information
We use the information we collect for purposes including:

• Providing, scheduling, and performing our pool, spa & water-feature leak detection and repair services.
   
• Communicating with you about your service, quotes, appointment reminders, confirmations, billing, or follow­up.
   
• Improving and optimising our Website and service offerings.
   
• Marketing and promotional communications (with your consent where required).
   
• Complying with legal requirements or protecting our rights, property, or safety.
   

3. Disclosure of Your Information
We may disclose your information in the following circumstances:

• To our service providers, subcontractors or business partners (for example, to schedule a service, process payment, send communications).
   
• To comply with laws, legal process or government requests.
   
• To protect the rights, property or safety of Echo Leak Detection, our customers, or others.
   
• In connection with a business transaction (such as sale, assignment or merger) involving some or all of our company or assets (though we currently have no such transaction announced).
   
• With your consent.
   

We do not sell your personal information for purposes of third-party marketing. (If any future change occurs, we will update this policy accordingly.)

4. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to improve your experience and to understand how visitors use the site. Most browsers have settings that allow you to refuse cookies or receive a warning before a cookie is stored. However, if you disable cookies, some parts of our Website may not function properly.

5. Your Choices and Rights
Depending on applicable law, you may have rights including:

• The right to access personal information we hold about you.
   
• The right to correct or update inaccurate personal information.
   
• The right to request deletion of your personal information (subject to limitations such as legal obligations or contractual requirements).
   
• The right to opt out of marketing communications.
   
• If you are a resident of certain jurisdictions (e.g., California), additional rights may apply regarding the sale or sharing of your personal information.
   

To exercise any of these rights, please contact us (see Section 8 below). We will verify your identity before processing your request.

6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law, whichever is longer. When the information is no longer needed, we will securely delete or anonymise it.

7. Security
We take commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no security system is completely perfect or impenetrable; we cannot guarantee the absolute security of your information.

8. Contacting Us
If you have questions or concerns about this Privacy Policy or your information, please contact us at:

Echo Leak Detection
Mesa, Arizona, USA
Phone: (480) 781-6101
Email: Office@echoleakdetection.com
Website: echoleakdetection.com

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page with an updated “Effective Date.” We encourage you to review this page periodically. Your continued use of our Website or our services after changes are posted constitutes your acceptance of the revised policy.

10. International & Choice-Specific Disclosures
If you are visiting our Website from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our Website you consent to this transfer.
If you are a resident of a jurisdiction with additional data protection rights (e.g., the European Union, United Kingdom, or certain U.S. states), you may have additional rights under local law. Please contact us for more information.

Please personalize:

• Insert the Effective Date at the top.
   
• If you have any specific third-party tools (analytics providers, remarketing tags, SMS/text campaigns) add a section naming them.
   
• If you have a “Do Not Sell My Personal Information” page (for California residents) you may wish to add a link or statement.
   
• If you support minors or collect children’s data, include that information (we assume you don’t target minors specifically).
   
• Review state-specific requirements (California, Nevada, Virginia, Colorado, etc.) if you have customers there.