(Operation Echo LLC dba “Echo Leak Detection,” AZ ROC #324829)

a. Validity. The leak detection report is valid for 30 days from the date of leak detection completion. Any related repair estimates are valid for 30 days from the date issued (email timestamp). After validity lapses, scope and pricing may change if conditions differ or additional leaks are discovered. A follow-up inspection may be required for an additional fee determined by Echo Leak Detection (“Contractor”).
b. Report timing & release. A complete leak detection report (with photos) will be prepared within 48 hours after completion of the leak detection, measured from the end of Business Hours on the day of the appointment. Reports are released only after the leak detection invoice is paid in full. If service occurs on a Friday, the report will be sent on the next Business Day (or the following Business Day if Monday is a holiday).
c. Repair discretion. Contractor may decline repair work outside our scope or work that presents liability concerns. We will provide findings and recommendations so the Customer may engage another contractor if needed.
d. Scope of services (diagnostic/repair only). Contractor’s services are diagnostic and repair-oriented (locating and fixing leaks or related defects). Contractor is not a routine pool service or maintenance company and does not provide ongoing chemistry management, cleaning, or code-compliance certifications unless expressly stated in a written estimate.

a. Cancellation method. Cancellations must be provided in writing by email to office@echoleakdetection.com at least 24 hours before the scheduled appointment. Phone/SMS cancellations are not accepted for timestamping.
b. Cancellation fee. If a leak detection appointment is missed or canceled late and no card is on file yet, the Customer will be invoiced $100.00 for the cancellation fee. If a card is on file, the fee may be charged directly.
c. Access dependency. If required site/access conditions are not met and testing cannot proceed, Contractor may reschedule or cancel the appointment and may apply a $100.00 fee at management’s discretion. Any return visit is billed as a separate service.
d. Seasonal hours. Business Hours may vary seasonally based on daylight. Current hours are the posted hours in the booking confirmation and on Contractor’s website/Google profile (Arizona time). After-hours/weekend requests may incur additional charges and are scheduled at Contractor’s discretion.
e. Weather safety & postponement. Contractor may, in its sole discretion, postpone, suspend, re-sequence, or reschedule any portion of the work due to adverse or forecast weather (including high heat, strong winds, lightning, monsoon storms, heavy rain, dust storms) or elevated groundwater that increases risk to the pool, finishes, or surrounding structures. Rescheduling will be coordinated as soon as reasonably practicable.

a. Processing. All credit/debit card payments are processed via Jobber Payments (powered by Stripe). Your statement descriptor may reference Jobber, Stripe, and/or Operation Echo LLC. If a transaction is wrongfully disputed or reported as fraud, an administrative fee of $35.00 may be assessed.
b. Leak detection invoicing. For leak detection services, the Customer is invoiced after the appointment. Reports are not released until the invoice is paid in full. No card is stored on file for leak detection unless the Customer chooses to save one at payment.
c. Repairs & deposits. For approved repair estimates, a card on file is required. A 75% deposit is due before scheduling the repair. Scheduling may take a few days to coordinate. The remaining 25% is due immediately upon completion. Contractor will not schedule or proceed with repairs unless a card is on file. Card data is stored securely within Jobber/Stripe.
d. Change orders. Any Customer-requested scope change must be approved in writing and may require an additional deposit; pricing will be adjusted accordingly.
e. Late/non-payment. Past-due balances may accrue interest at 1.5% per month (18% APR) or the maximum permitted by Arizona law, whichever is less, plus all reasonable collection costs and attorney’s fees (see §9).
f. Chargebacks. Unauthorized or unfounded chargebacks do not extinguish the underlying debt. Customer remains liable for the full amount, the $35.00 administrative fee, interest, and collection costs. Contractor may suspend or refuse further work until all amounts are paid.

a. Parking. Free/available parking within 100 yards of the property is required due to equipment size/weight. Provide permits when required. If proper access is not available, the visit may be canceled and the cancellation fee assessed.
b. Access to areas. Customer must provide access to all areas requiring inspection. Excessive clutter or denied access may prevent completion and may result in the fees noted in §2(c).
c. Testing refusal. If the Customer refuses recommended testing methods and work cannot continue, a fee up to the full leak detection amount may be assessed at management’s discretion.
d. Premises safety & custody. Customer retains care, custody, and control of the property at all times; Contractor is not a bailee of the premises. While the pool/spa is drained, partially drained, or at reduced water level, and whenever work areas, equipment pits, or valves are open, Customer must maintain a safe yard, including: (i) maintaining code-compliant barriers/locks/alarms and keeping gates secured; (ii) restricting access by children, guests, and pets; (iii) securing or removing furniture, umbrellas, toys, covers, and other loose items; and (iv) following Contractor’s site-safety instructions. Contractor is not responsible for any injury to persons (including children/guests) or animals, or for damage to personal property or furnishings, resulting from falls/entry into the pool, spa, or work areas, or from Customer’s failure to maintain site control, except to the extent caused by Contractor’s gross negligence or willful misconduct.

a. Scope & time. Contractor will attempt to locate all leaks based on the information provided by the Customer. No guarantees are made regarding how long the process will take or how many return visits may be necessary.
b. Undetected/additional leaks. Contractor is not responsible for any undetected leaks that may cause damage or additional water usage. If the Customer believes there is an additional leak after service and/or repair, we will perform a follow-up: if the exact location previously repaired by Contractor is leaking, no charge; otherwise, an inspection fee (set by management) applies.
c. Reliance on information. Pricing and methods rely on Customer-provided information; inaccurate/incomplete information may affect results and pricing.
d. Appliances excluded. Contractor does not pressure-test isolated household appliances (e.g., washing machines, dishwasher shut-off valves, shower thermostatic mixers) and does not service appliances unrelated to pools/spas/features.
e. Methods & limits. Contractor uses specialized, primarily non-invasive methods; these have limitations. Intermittent leaks that are not actively leaking during our visit may not be located.
f. “No leak” outcome. Confirming no leak is a valid outcome and may help rule out plumbing as the cause of dampness/water loss.
g. Data limits & reliance. Findings are presented as discovered, without warranty as to absolute accuracy, and are intended for guidance only. Contractor is not responsible for how the Customer interprets or acts upon the report.
h. Ongoing monitoring. Customer must continue to monitor water loss after our visit and notify Contractor in writing within 7 days if issues persist so follow-up can be scheduled.
i. Third-party repairs. If Contractor is hired to locate only and another party performs the repair, Contractor is not responsible if the leak is not precisely where marked. If Contractor is hired to repair and our marks are off, we will re-locate and re-mark at no charge.
j. Breakage during testing. Items such as pop-up heads, main drain/sidewall covers, wall return eyeballs, jets/nozzles, skimmer weir doors, DSL vac-locks, pop-heads, and deck lids may break during removal/testing; Contractor accepts no liability. Return trips to remedy such items are billable.
k. Draining/refilling—Customer monitoring & hazard notice. A drained or partially drained pool/spa is a hazard. Customer must monitor the site continuously while water is out or refilling, keep children, guests, and pets away, and follow Contractor’s refill timing and safety instructions.
l. Draining/exposure—weather & surface risks. When the pool/spa is drained, partially drained, or left at reduced water level, exposed interior finishes (plaster, pebble, quartz, tile, grout, sealants, fittings) are susceptible to weather-related damage, including thermal damage/heat checking, cracking, delamination, spalling, discoloration, staining, efflorescence, etching, crazing, and impact/scratch damage from wind-blown debris. Heavy rain and/or elevated groundwater can create hydrostatic pressure that may cause movement, heaving, or “floating” of the shell, deck heave, or soil instability. Contractor is not responsible for such damage or conditions caused by weather, groundwater, or other conditions outside Contractor’s control, and may refuse to drain, re-fill, or stabilize water levels if risk escalates.
m. Draining/exposure—customer responsibilities. While water is out or refilling, Customer must secure and monitor the site, follow Contractor’s refill timing instructions, and secure furniture/umbrellas/covers/pets/gates to minimize debris impact. Damage occurring outside active working hours or during empty/refill states is not Contractor’s responsibility. Customer acknowledges responsibility for yard safety and access control during empty/refill states; injuries to persons or animals and damage to personal property arising from falls or entry into the drained/partially drained pool/spa are not Contractor’s responsibility, except to the extent caused by Contractor’s gross negligence or willful misconduct.
n. Allocation of risk for weather/exposure. To the fullest extent permitted by law, the Customer assumes the risk of weather-, groundwater-, and exposure-related damage described above when draining/exposure is necessary for testing or repairs, except to the extent caused by Contractor’s gross negligence or willful misconduct. Additional mobilization/pumping/re-drain fees may apply if weather conditions require re-sequencing.

a. Refilling. Contractor does not refill pools/spas and is not responsible for any associated costs or city fees.
b. Salt/chemicals. Contractor does not replace salt for salt-generated chlorinators after drains/repairs. Customer must provide basic start-up chemicals after refilling.
c. Structural movement. Contractor is not liable for any shift, drop, crack, or similar structural/surface issue occurring during or after repair. Such conditions may result from saturated soils, pre-existing conditions, or age of the surface.
d. Weather, refill timing & chemistry. High heat, direct sun, wind-blown dust, or rain during/after refill can affect finish appearance and water balance (including algae onset). Customer is responsible for timely refill and post-refill chemistry per industry norms; Contractor is not responsible for finish appearance changes or water-quality issues attributable to weather or delayed refill.

a. Coverage. Leak Detection Service workmanship is warranted for 30 days from the date of leak detection completion. Repair Services workmanship is warranted for 2 years from the date of completion (“Warranty Period”).
b. Exclusions. This warranty does not cover damage caused by factors beyond Contractor’s control, including but not limited to adverse weather, elevated groundwater/hydrostatic pressure, acts of God, debris impacts, improper maintenance, or unrelated equipment failures.
c. Claims. To make a warranty claim, the Customer must notify Contractor in writing within 30 days of discovering the defect and allow a reasonable opportunity to inspect and remedy.
d. Parts/equipment. Manufacturer defects in parts/equipment are not covered by this workmanship warranty; Contractor will make reasonable efforts to assist the Customer with any manufacturer warranties that may be available.
e. Indemnity (equipment). The Customer agrees to indemnify and hold harmless the Contractor from any claims, damages, or liabilities arising from manufacturer defects or other issues with parts/equipment used in the Services.
f. Venue. All disputes arising under this warranty or in connection with the Services shall be resolved exclusively in the state or federal courts of Maricopa County, Arizona.
g. Non-transferable. This warranty is non-transferable and applies only to the original purchasing Customer.
h. Exclusivity. This warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
i. Acknowledgment. By accepting the Services, the Customer acknowledges and agrees to be bound by this warranty.
j. Payment condition (condition precedent). All warranties are null and void if any balance remains unpaid when due. Contractor may suspend warranty service while an account is delinquent. Upon receipt of the full balance in cleared funds, warranty is reinstated for the remainder of the original Warranty Period; the Warranty Period does not extend or toll during any period of non-payment.

All terms and conditions are to be determined prior to any work being performed. All warranties provided by Operation Echo LLC are non-transferable.

a. Preliminary 20-Day Notice. To preserve lien rights under Arizona law, Contractor may serve a Preliminary 20-Day Notice. This is standard and not a sign of dispute.
b. Mechanic’s lien & lien release. If amounts remain unpaid when due (including deposits and final balances), Contractor may record a mechanic’s lien against the property. Upon cleared payment in full, Contractor will provide the appropriate lien release.
c. Statutory lien waivers. Contractor uses Arizona statutory lien waiver forms (conditional/unconditional; progress/final) as applicable. Conditional waivers exchange for payment; unconditional waivers issue only after funds clear.
d. Collections; fees and costs. In addition to interest under §3(e), the Customer is responsible for all reasonable costs of collection, including third-party collection agency fees, lien recording/release fees, court costs, and reasonable attorney’s fees as permitted by Arizona law.
e. Right to suspend work. Contractor may suspend or refuse further work (including return visits) until overdue amounts are paid.

a. Authority. Customer warrants they are the owner or authorized agent for the property.
b. Severability. If any term is found invalid, the remaining terms remain enforceable.
c. No waiver. Failure to enforce any provision is not a waiver of that provision.
d. Entire agreement. These T&Cs, together with any written estimate, work order, or invoice, constitute the entire agreement for the services described.
e. Definitions. “Business Hours” means the hours of operation posted by Contractor on its website, Google Business Profile, or in the Customer’s booking/appointment confirmation, as may vary seasonally; all times are in Arizona time. “Business Day” means Monday through Friday, excluding the 10 observed holidays recognized by Contractor (not all state or federal holidays are observed).
f. Force majeure. Contractor is not liable for delay, non-performance, or damage arising from causes beyond its reasonable control, including acts of God, extreme temperatures, storms/monsoon events, high winds, dust storms, flooding, elevated groundwater, utility outages, labor/material shortages, or governmental actions. Schedules may be adjusted and, where applicable, a reasonable remobilization or re-drain fee may apply.
g. Allocation of risk—draining & exposure (no waiver). To the fullest extent permitted by law, where draining or partial draining/exposure is necessary for testing or repairs, Customer assumes the risk of weather-, groundwater-, and exposure-related damage (as described in §5(l)), and agrees that Contractor shall not be liable for such damage except to the extent caused by Contractor’s gross negligence or willful misconduct. Contractor is not an insurer of the property; Customer is responsible for maintaining adequate property insurance for weather-related risks.
h. Indemnification—premises safety. To the fullest extent permitted by law, Customer shall defend, indemnify, and hold harmless Contractor, its owners, officers, and employees from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorney’s fees) arising out of bodily injury (including death) to any person (children, family members, guests, invitees, or third parties), injury to animals, or damage to personal property/furnishings related to yard/premises safety, access control, or failure to comply with §§4(d), 5(k), or 5(m), except to the extent caused by Contractor’s gross negligence or willful misconduct.
i. Insurance. Customer represents and warrants they maintain adequate property and liability insurance for risks associated with drained or partially drained pools/spas, premises access, and yard safety.
j. Limitation of liability—repairs. For claims arising out of Repair Services (as opposed to leak-detection services covered by §11), Contractor’s maximum aggregate liability—whether in contract, tort, or otherwise—shall not exceed the amounts actually paid to Contractor for the specific repair at issue, excluding consequential, incidental, special, exemplary, or punitive damages, to the fullest extent permitted by law.
k. Notices; e-signatures; governing law; survival; independent contractor. Notices under these T&Cs may be delivered by email to the addresses on record and are deemed given upon sending (or, if sent after Business Hours, on the next Business Day). Electronic signatures/acceptances (including checkboxes and typed names) are valid and binding. These T&Cs are governed by Arizona law. Provisions that by their nature should survive (including payment obligations, indemnities, limitations of liability, warranty exclusions, venue, and dispute provisions) survive termination or completion. Contractor is an independent contractor.

A leak detection addresses only those components and conditions that are present, visible, and accessible at the time of inspection. Only items specifically noted as being checked were tested for leaks. Contractor is not required to move furnishings or stored items. The leak detection report is not a code compliance report, zoning/easement report, or verification of manufacturer installation instructions, insurability, or warrantability.
Leak detection may not reveal all deficiencies due to hidden or unknown factors. The report is the exclusive property of Echo Leak Detection and the named client; use by unauthorized parties is prohibited. Observations and opinions expressed in the report supersede any verbal comments. Contractor is not responsible for work performed to conceal or cover leaks.
Liability is limited to liquidated damages not greater than the fee paid for the leak detection. Customer waives claims for consequential, exemplary, special, or incidental damages. Any litigation must be filed in the courts of Maricopa County, Arizona (the county of Contractor’s principal place of business). Before bringing any action, the Customer must provide 30 days’ written notice of the nature of the claim. Jury trial is waived. If the Customer fails to prove a claim against Contractor, the Customer agrees to pay all legal costs, expenses, and fees incurred in defending that claim. The Customer will have no cause of action after one (1) year from the date of the leak detection.
If a court finds any term ambiguous, it shall not be construed against the drafter. If any term is invalid, remaining provisions remain in effect. No statement or promise by Contractor is binding unless in writing and signed by an authorized officer.